Email in, email out. One inbox, one human.

Visit the yard.

We’re open to partners, drivers, journalists and curious school groups. Just email ahead so we can reserve the dispatcher an hour and lend you a hi-vis vest.

The inbox policy.

We do not use automated replies. A human reads every message — yes, every one — and answers in writing. That’s the whole customer service strategy and it’s how we want to be remembered.

If you’re emailing about a pickup, include quantity, rough dimensions, condition and pickup zip. If you’re emailing about a purchase, include quantity, footprint, wall type (if you know it) and delivery zip. If you’re emailing about something else — a partnership, a story, a job — tell us who you are and what you’re thinking about.

Who reads the inbox.

Inbound email is monitored Monday through Saturday by a real person — usually our operations lead in the morning, the dispatcher mid-day, and a backup customer service team member in the afternoon. We rotate who handles inbound so somebody is always available to reply within one business day even when the rest of the team is in the yard.

What to include in your first email.

• If you’re buying: quantity, footprint, wall, grade preference, delivery zip.
• If you’re selling: quantity, dimensions, condition, pickup zip, photos if you have them.
• If you’re asking about recycling: rough tonnage per month, pickup zip, contamination level.
• If you’re asking about a closed-loop program: rough monthly volume and willingness to standardize.
• If you’re asking about a tour: a couple of dates that work for you.

What our reply will include.

• An itemized quote (unit cost, freight, handling, diversion).
• A delivery or pickup window.
• A grade specification if applicable.
• Any required vendor onboarding paperwork.
• An honest answer if used boxes are not the right fit for your application.