You send a request
Through the form on any page. We get an email within seconds.
A human reads it
Not a chatbot. Usually our operations lead, sometimes the dispatcher if it's a logistics-heavy ask.
We check the floor
We open the WMS to confirm we have what you need (or that we can pick up what you've got).
You get a written quote
Inside one business day. Line items: unit cost, freight, handling, diversion math.
You ask follow-ups
We expect them. Quotes often need revision after a clarifying question or two.
You confirm the PO
Email confirmation is fine. Larger accounts use formal POs through their procurement system.
We schedule the truck
Routed onto our weekly milk run if possible, dedicated trucking if the load demands it.
Inventory gets staged
Pulled from outbound storage, loaded on stretch-wrapped pallets, BOL printed.
Truck rolls out
Loaded both ways whenever possible — that’s how we keep freight prices low.
You receive the load
Spot-check 5% against the BOL. If something looks off, photograph and email us same day.
We invoice and reconcile
Net-15 for established customers, prepay for first orders. ACH or check.
Diversion certificate
A one-page PDF that shows your tonnage, CO₂e avoidance, and trees not harvested. For your sustainability report.
What the timeline looks like in calendar days.
| Stage | Typical duration | What you should be doing |
|---|---|---|
| Inquiry → quote | Same day to 1 business day | Wait for our reply (we’re fast) |
| Quote → confirmation | 1–7 days, your call | Internal approval, PO generation |
| Confirmation → truck scheduled | 1–2 days | We do this; you wait |
| Scheduled → delivery | 3–7 days for Front Range, longer for out of state | Prepare your dock, ensure forklift availability |
| Delivery → spot check | Same day | Check 5% of the load against the BOL |
| Delivery → invoice | 1–3 days | Wait for our invoice email |
| Invoice → payment | Net-15 standard | Pay through ACH or check |
| Payment → diversion certificate | 1 business day | Forward to your sustainability team |
What changes for repeat customers.
For repeat customers, several steps collapse or accelerate. The vendor onboarding paperwork is already on file. The credit terms are already established. The receiving team knows what to expect. The dispatcher knows your dock. The graders know which stock to pull. The whole timeline shrinks from 5–10 days to 3–5 days, sometimes less. Closed-loop accounts skip the quote and confirmation steps entirely — the rotation just runs on schedule.
What can slow the process down.
- Slow internal approval. Some procurement teams take a week to approve a $2,000 order. We can’t make that faster, but we can hold the quote price for 14 days.
- Vendor onboarding paperwork. First-time customers sometimes need a vendor packet completed before we can ship. We turn these around in 1-2 business days.
- Freight delays. Rare, but weather can push routes by a day or two. We always email when this happens.
- Out-of-state lanes. Routes outside our standing network take longer to schedule. Plan an extra week for greater Wyoming, New Mexico, Utah.
- Custom or unusual specs. If you need something we don’t have on the floor, we may need to wait for inbound material or broker through a partner.
What you can do to speed it up.
- Send complete information in your first email (quantity, footprint, wall, grade, delivery zip).
- Approve the quote within a day or two of receiving it.
- Have receiving dock contact info ready.
- Make sure a forklift will be available when the truck arrives.
- Reply to follow-up emails quickly so we don’t lose a day to async ping-pong.
- For recurring orders, let us know the cadence so we can reserve route capacity.